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Ordering Information

1. Questions?..... Need Help?..... Ready to Order?

Contact Customer Service

Telephone: 800-336-6636 (USA toll free)
USA: 419-354-1427
International: + 011-419-354-1427

Fax: 419-353-7908

Email:
Click on the “CONTACT” link in the navigation bar to send us an email

2. On-Line Shopping Cart

Currently, the Shopping Cart feature is only available for a portion of our product line, including the following:

Express Hologram Stickers (Section A2)
Tamper Evident Security Tape (Section C1)
Acetate Security Tape & Seals (Section C3)
Stock Holographic Overlays (Section D6)
Plain ID Card Overlays (Section D6)
Secure Guard Non Residue Seals (Section C5)
Anti-Pilfering Seals (Section C6)
Integrity Seals (Section C8)
Color Guard Security Seals (Section C9)

We are in the process of expanding the Shopping Cart feature to other product lines.

Look for the BUY NOW button for products that can be ordered online:

3. Terms of Sale

Click on text to automatically scroll to the information section:

A - Pricing
B - Acceptable Forms of Payment
C - Information Required for Credit/Debit Card Payments
D - Western Union Money Transfer
E - Wire Transfer Instructions
F - Extended Payment Terms
G - Return Policy/Money Back Guarantee
H - Technical Support — General
I - Technical Support For Commercial Printers
J - Privacy Policy

A – PRICING

Prices shown on the website exclude:

1. Shipping:
You can provide your shipping account or we can ship on our account and add the shipping costs to the invoice. Shipping costs exclude sales tax to US destinations and excludes customs, duties and other import fees to international destinations.

2. Sales Tax to US destinations:
We collect sales tax for all shipments to Ohio. For other US locations, the buyer is responsible for paying the local and state sales tax or use tax. If you are located in Ohio and exempt from sales tax, you must provide information regarding your re-seller certificate or exemption status prior to placing your order.

3. VAT, Customs, Duties & Import Fees to International Destinations:
The buyer is solely responsible to pay any additional import charges based on the shipping destination. To assure the buyer understands the total cost of the purchase, we recommend the buyer confirm the specific destination charges prior to placing the order. The designated customs broker will present these charges to the buyer when the products are delivered. If NovaVision ships on our account using FedEx, DHL or another air express carrier, these import fees will be presented as a separate charge to the buyer when the product is delivered.

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B – ACCEPTABLE FORMS OF PAYMENT

To enter an order with a NovaVision company, we accept the following forms of payment:

1. For deliveries within the USA:
Credit & Debit Cards (Master Card, VISA, AMEX, Discover)
Company checks
PAYPAL (email funds to paypal@novavisioninc.com)
Western Union Money Transfer — see section D
Bank Wire Transfer — see section E
Extended payment terms — see section F

2. For deliveries outside the USA:
PAYPAL (send payment to paypal@novavisioninc.com)
Western Union Money Transfer — see section D
Bank Wire Transfer — see section E

Note: Although we do not accept international credit/debit cards, both PayPal and Western Union accept these forms of payment.

3. We do NOT process orders using any of the following:
COD
Personal Checks
Third Party Checks
International Credit/Debit Cards
International Business Checks

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C – INFORMATION REQUIRED FOR CREDIT/DEBIT CARD PAYMENTS

To process a credit card order, we require all of the following information:

a - Name on card (exactly as shown)
b - Card type and number
c - Expiration date
d - Last 3 digits of the security code in the signature panel
e - Mailing address and Zip code where billing statements are mailed
f - The name and home phone number of the person placing the order.
Click here to initiate an e-mail or fax with the credit card information

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D – WESTERN UNION MONEY TRANSFER PAYMENT INSTRUCTIONS

1. Find a local Western Union Branch; some branches require cash, but other
branches may accept a local credit card.

2. Fill out a form to SEND MONEY:

2a. Send to : NovaVision Inc.

524 East Woodland Circle
Bowling Green OH 43402
Phone: USA + 419-354-1427 ext 4201

2b. Payout location: Bowling Green OH

2c. Other features:
-Question: write in the text.... "invoice number?"
-Answer: write the NovaVision invoice number (4 or 5 digits) for your order
-Check the box to "call receiver when funds are available"

3. Western Union will give you a "Money Transfer Control Number" when the transfer is complete. You may also receive a "Confirmation Code." Please email or fax the Money Transfer Control Number (and Confirmation Code) to your NovaVision sales rep so we can track your payment.

NovaVision fax: USA + 419-353-7908

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E – WIRE TRANSFER INSTRUCTIONS

If you wish to pay by wire transfer, click here to initiate an email request for detailed instructions

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F – EXTENDED PAYMENT TERMS

Extended payment terms are provided on some stock products under the following conditions:

1. Initial order is paid in advance via Credit Card, Company Check, PayPal, (see acceptable forms of payment)
2. A valid credit card is retained on file to guarantee payment if a timely payment is not received
3. Three credit references
4. Collection, evaluation and management approval of your credit references; allow 2 weeks for processing
5. Credit limit will initially be limited to the value of the first order; increases to the credit limit will be determined based on your credit history with NovaVision.

Click here to initiate an email request for extended payment terms

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G – RETURN POLICY / MONEY BACK GUARANTEE

G1. RETURNS

Stock Products – You can return stock products within 30 days of purchase for a refund on the product. We do not refund the shipping cost, customs, taxes, etc. If the original packaging is still intact, you will get a 100% refund. If the original packaging is not intact, there is a 25% restocking fee. This applies to stock hologram labels, security tape, security seals, blank labels, blank ID cards, lamination pouches, thermal ribbons and ID card ribbons. The customer pays the return shipping.

Some electric equipment and parts may be subject to a restocking charge ranging from 25% to 35%. All equipment and parts must be returned in the original packaging.

To assure customer satisfaction with our products, we encourage all prospects to request FREE SAMPLES for testing and evaluating our products prior to placing an order. Having actual samples allows you to evaluate the product appearance, confirm that the adhesion is suitable, test the tamper evident feature and complete other performance tests.

Custom Products – Customized products or special ordered product cannot be returned for a refund.

Please call Customer Service at 1-800-336-6636 to request a “Return Material Authorization” and receive shipping instructions.

G2. DEFECTIVE PRODUCT – Our stock and custom products will be free of defects in material or workmanship. Defective products can be returned for a 100% refund or replacement (at NovaVision’s option) within 90 days of purchase. We will pay the shipping cost to return defective merchandise. When we provide the replacement product, we will pay the shipping cost.

The product warranty and return policy for ID card printers, thermal printers, software, and other electric equipment and parts is determined by the manufacturer’s warranty. Please call for details.

Please call Customer Service to report any product claims, request a “Return Material Authorization” and receive shipping instructions.

G3. Order Errors – In the event NovaVision makes an error (wrong quantity, product, pricing, printing error, etc) in processing your order, we will provide free replacement product or a refund to correct our mistake. For custom products, the final instructions are communicated to us using a printing proof or specification, which is approved by the customer prior to production. Our responsibility is to produce the finished product within acceptable tolerances to the approved specification. We are not responsible for errors in a printing proof which is approved by the customer.

G4. Consequential Damages – Our maximum liability for defective product or order errors is to provide free replacement material or a refund. We do not accept claims for any consequential damages.

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H – TECHNICAL SUPPORT — GENERAL

Applicable products: Thermal Transfer Printers & Software, ID Card Printers & Software.

Please contact one of our sales representatives to schedule technical support:

Sue Zelman - Thermal Transfer Printers and Software
Michael Shaffer - ID Card Printers and Software

1) For products purchased from NovaVision, we offer technical support via phone, fax, and email as follows:

1a. FREE Unlimited Technical Service via phone, fax and email:

Equipment - duration of equipment warranty based on invoice date
Software - 90 days from date of invoice
Response within 24 hours

Technical Service: $75.00/hour ($30.00 minimum)
Response within 24 hours

Technical Service: $75.00/hour - includes all travel time
Travel by car: $.50/mile
Travel by air, hotel, meals: actual cost
Service availability based on production schedule at the time request is made

2) For products NOT purchased from NovaVision, we offer technical support via phone, fax and email as follows:

Technical Service: $150.00/hour ($75.00 minimum)
Technical Service to Customer's Site: $150.00/hour - includes all travel time
Travel by car: $.50/mile
Travel by air, hotel, meals: actual cost
Service availability based on production schedule at the time request is made

3) As an option, NovaVision provides operator training or engineering services as needed by the customer at NovaVision's facility in Bowling Green, Ohio as the same rates as noted above.

I – Technical Support for Commercial Printers

1) NovaVision provides operator process training as needed by the customer:

At equipment manufacturer's location
At customer's site
At NovaVision's Bowling Green, Ohio USA facility

The cost for training includes all travel and per diem expenses at cost plus a nominal labor rate for the trainer.

2) We offer a complete start-up package along with the equipment we distribute and sell to get your process in operation quickly.

3) We offer our customers free unlimited technical support via phone, fax and email.

4) For all the consumable products we sell, we will perform initial production trials at no cost.

The printer sends us his candidate substrate (with and without inks) and we perform limited trials for hot stamping, embossing or thermal printing using our equipment and labor. After our process trials, we communicate the process settings for production (or subsequent trials) at the printer’s location.

5) If you encounter a processing problem with production equipment you purchased from us, we can run our equipment in parallel to your operation to help you diagnose the problem. This service is provided at no cost.

Please contact Mike Messmer to schedule technical service for commercial production of holographic products.